0  = Below expectations
5  = Met expectations
10 = Expectations exceeded

Q1. How would you rate the service you have received from Dolphin so far?

Q2. Is our response time to your questions satisfactory?

Q3. Are your questions satisfactorily addressed each time?

Q4. How would you rate the quality of the responses you receive?

Q5. Would you say that we are approachable & friendly in our dealings with you?